Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Clydebank | GPhC No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Clydebank is a GPhC registered online pharmacy weight loss clinic serving Clydebank, UK (GPhC No. 9012511). We act as the data controller for all personal information you provide to us. If you have any questions about how we handle your data, please contact us using the details at the end of this policy.

2. Data We Collect

We collect the following categories of personal data when you use our services:

Identity data: full name, date of birth, gender
Contact data: email address, phone number, delivery address
Health data: medical history, current medications, weight, BMI, and other clinical information provided during your consultation
Payment data: billing information processed securely through our payment provider
Technical data: IP address, browser type, and browsing behaviour on our website

Health data is classified as special category data under UK GDPR. We handle this information with the highest level of care and only process it where necessary to provide your clinical care.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatment and provide pharmacist-approved prescriptions
To process and dispatch your approved orders, with delivery within 1 working day of pharmacist approval
To communicate with you regarding your orders, treatment, and any clinical follow-up
To maintain accurate medical records as required by professional and legal obligations
To improve our services and ensure regulatory compliance

Our lawful bases for processing include the performance of a contract, compliance with a legal obligation, and the provision of healthcare (Article 9(2)(h) UK GDPR) for special category health data.

4. Cookies

Our website uses cookies to improve your experience and help us understand how visitors use our site. Cookies are small text files stored on your device. We use:

Essential cookies: required for the website to function correctly
Analytics cookies: to understand website traffic and usage patterns
Functional cookies: to remember your preferences during your visit

You can manage or disable cookies through your browser settings at any time. Disabling essential cookies may affect your ability to use certain features of our website.

5. Sharing Your Data

We do not sell or rent your personal data to third parties. We may share your information only in the following circumstances:

Healthcare providers: if your care requires referral or communication with other clinical professionals
Service providers: trusted partners such as payment processors, delivery services, and IT providers who are contractually bound to protect your data
Legal requirements: where we are required to disclose information by law, regulation, or regulatory authority including the GPhC

All third parties we work with are required to handle your data securely and in line with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and pharmaceutical regulatory guidance. Payment records are retained for six years for legal and financial compliance. After the applicable retention period, your data is securely deleted or anonymised.

7. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored securely, and access is restricted to authorised personnel only.

8. Your Privacy Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access the information we hold about you, request corrections, ask us to delete your data where appropriate, and object to or restrict certain types of processing. To exercise any of these rights, please contact us directly. We aim to respond to all data-related enquiries within 48 hours.

9. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal data, please get in touch:

Pharmacy Weight Loss Clydebank
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

This policy was last reviewed in July 2026 and will be updated periodically to reflect any changes in our practices or applicable legislation.